Shipping Policy

1. Scope of This Policy

This Shipping Policy applies to all shipments booked through Campus Express, including shipments booked through:

• Website
• WhatsApp chatbot
• Customer support channels
• Phone calls
• Offline booking support
• Payment links or invoice-based booking
• Any official Campus Express platform or representative

This policy should be read together with our Terms & Conditions, Privacy Policy, and Return & Refund Policy.

2. Shipment Booking

To book a shipment, users may be required to provide:

• Sender name and contact number
• Receiver name and contact number
• Pickup address
• Delivery address
• Pickup and delivery pincode
• Package weight
• Package dimensions, if required
• Description of goods
• Declared value, if required
• Preferred pickup time, if available
• Payment details or confirmation

The user is responsible for ensuring that all shipment details are accurate, complete, and truthful.

Campus Express will not be responsible for failed pickup, failed delivery, return, delay, additional charges, or shipment loss caused due to incorrect, incomplete, false, or misleading information provided by the user.

3. Serviceable Locations

Campus Express provides shipping services only to locations and pincodes supported by our courier and logistics partners.

Serviceability may depend on:

• Pickup pincode
• Delivery pincode
• Courier partner coverage
• Shipment type
• Package size and weight
• Local area accessibility
• Government restrictions
• Operational availability
• Weather or route conditions

A pincode showing as serviceable does not guarantee successful pickup or delivery in every case. Serviceability may change without prior notice due to courier partner limitations, local restrictions, weather conditions, strikes, natural events, or operational issues.

Campus Express reserves the right to cancel, hold, reject, or reschedule any shipment if the pickup or delivery location is not serviceable or becomes non-serviceable.

4. Pickup Policy

Pickup will be arranged based on courier partner availability, pickup location, operational feasibility, and booking confirmation.

Pickup may be delayed, rescheduled, or cancelled due to:

• Sender unavailable at pickup location
• Incorrect pickup address
• Package not ready for pickup
• Sender phone number unreachable
• Courier partner delay
• Weather or traffic conditions
• Local restrictions
• Operational issues
• Payment not completed, where applicable

The sender must ensure that the package is properly packed, sealed, labelled if required, and ready before the pickup attempt.

If pickup fails due to sender-side issues, Campus Express may reschedule the pickup based on availability. Additional charges may apply for repeated pickup attempts or courier partner charges already incurred.

5. Delivery Policy

Delivery will be attempted at the address provided by the user at the time of booking.

Delivery may be delayed, failed, rescheduled, or returned due to:

• Incorrect or incomplete delivery address
• Receiver unavailable
• Receiver phone number unreachable
• Receiver refusing delivery
• COD amount refusal
• Restricted delivery location
• Courier partner delay
• Weather conditions
• Traffic or route issues
• Local restrictions
• Government orders
• Natural disasters
• Operational issues

Campus Express will make reasonable efforts to coordinate delivery support. However, exact delivery date or time is not guaranteed unless expressly confirmed in writing.

6. Estimated Delivery Timeline

Estimated delivery timelines depend on:

• Pickup location
• Delivery location
• Courier partner
• Shipment type
• Package size and weight
• Transit route
• Public holidays
• Courier network conditions
• Local restrictions or disruptions

Any delivery timeline communicated by Campus Express is an estimate and not a guaranteed delivery commitment.

Campus Express will not be liable for delay-related losses, inconvenience, business loss, opportunity loss, or consequential damages caused by delayed pickup, transit, or delivery.

7. Shipping Charges

Shipping charges may be calculated based on:

• Actual weight
• Volumetric weight
• Package dimensions
• Pickup and delivery pincode
• Shipment type
• Courier partner pricing
• Docket charges
• COD charges, if applicable
• Handling charges, if applicable
• Taxes and other applicable charges

The final shipping amount may differ from the initial estimate if the actual weight, volumetric weight, package dimensions, courier partner charges, taxes, or shipment details differ from the information initially provided by the user.

Campus Express reserves the right to revise the invoice amount after shipment verification.

8. Volumetric Weight

For certain shipments, courier partners may calculate charges based on volumetric weight instead of actual weight.

Volumetric weight is generally calculated based on package dimensions. If the volumetric weight is higher than the actual weight, charges may be applied based on volumetric weight.

Users are responsible for providing correct package dimensions. Any difference found after courier partner verification may result in additional charges.

9. Docket Charges and Taxes

Campus Express may apply docket charges, handling charges, COD charges, payment processing charges, and taxes wherever applicable.

All charges will be communicated through invoice, payment link, QR code, WhatsApp message, chatbot, or other official communication channels.

Taxes such as GST may be applied as per applicable law.

10. Payment Before Shipping

For prepaid shipments, users must complete payment within the timeline communicated by Campus Express.

If payment is not completed on time, Campus Express may:

• Hold the shipment
• Delay processing
• Reschedule pickup
• Mark the shipment as Cash on Delivery
• Add applicable COD or handling charges
• Cancel the booking
• Refuse further service until payment is completed

Shipment processing may begin only after payment confirmation, wherever prepaid payment is required.

11. Tracking

Once a shipment is booked or processed, Campus Express may provide a tracking ID, LRN, docket number, AWB number, or other shipment reference number.

Tracking updates may be available through:

• Campus Express support
• WhatsApp chatbot
• Website tracking tool
• Courier partner tracking system
• SMS, email, or other official communication

Tracking updates depend on courier partner systems and may not always be updated in real time.

Campus Express is not responsible for temporary tracking delays, incorrect courier partner tracking updates, technical errors, or system downtime.

12. Packaging Guidelines

The sender is responsible for safe and proper packaging of the shipment.

The package must be packed in a way that can withstand normal handling, loading, unloading, sorting, transit movement, and delivery operations.

Users must ensure that:

• The package is properly sealed
• Fragile items are packed with protective material
• Liquids are sealed and leak-proof
• Glass items are cushioned properly
• Electronics are protected against shock
• Sharp items are safely covered
• Documents are packed securely
• The package is not overfilled or loosely packed

Campus Express will not be responsible for damage, leakage, breakage, loss, or deterioration caused due to poor packaging, weak packaging, fragile items, liquid leakage, or unsuitable packaging material.

13. Prohibited and Restricted Items

Users must not ship prohibited, restricted, illegal, dangerous, unsafe, or improperly declared items.

Such items may include, but are not limited to:

• Illegal goods
• Narcotics or drugs
• Weapons, ammunition, or explosives
• Hazardous chemicals
• Flammable goods
• Live animals
• Human remains
• Currency or precious metals without approval
• Alcohol, tobacco, or regulated substances where restricted
• Counterfeit goods
• Stolen goods
• Perishable goods without approval
• Any item prohibited by law or courier partner policy

Campus Express reserves the right to reject, hold, cancel, inspect, report, or return any shipment suspected to contain prohibited, restricted, unsafe, or illegal goods.

The sender will be fully responsible for all penalties, legal consequences, losses, damages, claims, or charges arising from such shipments.

14. Failed Pickup

A pickup may fail due to sender unavailability, incorrect address, unreachable phone number, package not ready, access restrictions, or courier partner issues.

If pickup fails due to the sender’s fault, Campus Express may reschedule the pickup subject to availability. Additional charges may apply.

If pickup fails due to courier partner or operational issues, Campus Express will make reasonable efforts to arrange another pickup attempt where possible.

15. Failed Delivery

A delivery may fail due to receiver unavailability, incorrect address, unreachable phone number, delivery refusal, COD refusal, local restrictions, or courier partner limitations.

In such cases, the shipment may be:

• Reattempted
• Held at courier facility
• Returned to origin
• Cancelled
• Marked as undelivered

Additional charges may apply for reattempts, storage, return, handling, or COD-related processing.

16. Return to Origin

If a shipment cannot be delivered, it may be returned to the sender or origin location as per courier partner policy.

Return to Origin may happen due to:

• Failed delivery attempts
• Incorrect address
• Receiver refusal
• Receiver unavailable
• COD amount refusal
• Restricted location
• Prohibited item issue
• Courier partner restrictions
• Operational limitations

Return charges, storage charges, COD charges, handling charges, or other applicable costs may be charged to the sender or user.

Campus Express is not responsible for losses, delays, or additional charges arising from Return to Origin caused by user-side or receiver-side issues.

17. Shipment Hold

Campus Express or its courier partners may hold a shipment due to:

• Payment pending
• Address verification
• Prohibited item suspicion
• Documentation requirement
• Courier partner issue
• Delivery dispute
• COD issue
• Government or legal restriction
• Operational reasons

The user may be required to provide additional information, documents, payment confirmation, or clarification before the shipment is released or processed further.

18. Damage, Loss, or Delay

Campus Express will make reasonable efforts to assist users in case of shipment damage, loss, or delay.

However, responsibility and compensation, if any, will depend on:

• Courier partner investigation
• Shipment condition
• Packaging quality
• Declared value
• Proof of value
• Shipment type
• Insurance or protection plan, if purchased
• Applicable courier partner terms
• Campus Express internal verification

Campus Express will not be liable for damage, loss, or delay caused by poor packaging, incorrect details, prohibited items, fragile goods, liquid leakage, natural events, government actions, courier partner disruptions, or circumstances beyond reasonable control.

19. Insurance or Shipment Protection

Shipment insurance or protection, if available, must be requested before shipment booking and may be subject to additional charges, documentation, eligibility conditions, and third-party terms.

Unless expressly confirmed in writing, shipments are not automatically insured.

Users are advised to declare the correct value of goods and request insurance where required.

20. User Responsibilities

Users are responsible for:

• Providing accurate pickup and delivery details
• Providing correct package weight and dimensions
• Declaring shipment contents truthfully
• Ensuring proper packaging
• Avoiding prohibited or restricted items
• Making payment on time
• Sharing payment confirmation when required
• Being available for pickup communication
• Ensuring receiver availability for delivery
• Providing required documents, if requested
• Cooperating with Campus Express and courier partners

Campus Express will not be responsible for issues caused by user negligence, incorrect information, poor packaging, non-payment, or non-cooperation.

21. Communication Related to Shipping

Campus Express may communicate shipping-related updates through:

• WhatsApp
• SMS
• Phone calls
• Email
• Chatbot
• Website notifications
• Courier partner updates

Such communication may include pickup updates, shipment status, payment reminders, tracking information, failed delivery alerts, return updates, and issue resolution.

By using Campus Express services, users consent to receiving such service-related communication.

22. Third-Party Courier Partners

Campus Express may use third-party courier and logistics partners for pickup, transit, delivery, return, and tracking.

Campus Express is not responsible for courier partner delays, system downtime, operational restrictions, delivery attempt failures, route issues, or service limitations beyond our reasonable control.

However, Campus Express will make reasonable efforts to coordinate with courier partners and assist users in resolving shipment-related issues.

23. Force Majeure

Campus Express shall not be responsible for delay, failure, non-delivery, return, loss, or disruption caused by events beyond reasonable control, including:

• Natural disasters
• Floods, fires, earthquakes, or storms
• War, riots, strikes, or civil unrest
• Government restrictions
• Lockdowns
• Epidemics or pandemics
• Roadblocks or transport disruptions
• Internet, system, or network failures
• Courier partner disruptions
• Any other event beyond reasonable control

24. Policy Updates

Campus Express may update or modify this Shipping Policy from time to time.

The updated version will be posted on our website or shared through official communication channels. Continued use of Campus Express services after such updates means you accept the revised policy.

25. Contact Information

For shipment booking, tracking, pickup, delivery, delay, return, or support-related concerns, please contact:

26. Acceptance

By booking a shipment, using our website, interacting with our WhatsApp chatbot, contacting support, making payment, or using any Campus Express service, you confirm that you have read, understood, and agreed to this Shipping Policy.