Terms & Conditions

1. Scope of Services

Campus Express provides logistics, shipment booking, pickup coordination, delivery support, tracking assistance, payment collection, and customer support services.

Our services may include:

• Domestic shipment booking
• Pickup and delivery coordination
• Serviceable pincode checks
• Shipment rate calculation
• Tracking support
• Invoice generation
• Payment reminders
• Customer issue resolution
• Courier partner coordination

Campus Express may work with third-party courier, logistics, technology, and payment partners to complete shipment-related services.

2. User Eligibility

By using Campus Express services, you confirm that:

• You are legally capable of entering into a binding agreement.
• The shipment details provided by you are true, complete, and accurate.
• You are the sender, receiver, owner, or authorized representative of the goods being shipped.
• You will comply with all applicable laws, courier rules, and Campus Express policies.

If a shipment is booked on behalf of another person, company, hostel, college, or organization, the person booking the shipment confirms that they have proper authorization to do so.

3. Shipment Booking

Users must provide accurate shipment details at the time of booking, including:

• Sender name and contact number
• Receiver name and contact number
• Pickup address
• Delivery address
• Pickup and destination pincode
• Package weight and dimensions
• Type and description of goods
• Invoice or declared value, wherever required
• Any special delivery instructions

Campus Express will not be responsible for delays, failed pickups, failed deliveries, additional charges, shipment returns, or losses caused due to incorrect, incomplete, false, or misleading information provided by the user.

4. Serviceability

Shipment acceptance depends on courier partner availability, pickup location, delivery pincode, shipment type, package size, package weight, operational restrictions, legal restrictions, and other service conditions.

A pincode being listed as serviceable does not guarantee pickup or delivery in all cases. Serviceability may change due to courier partner limitations, weather conditions, strikes, local restrictions, natural events, government orders, operational issues, or other unavoidable circumstances.

Campus Express reserves the right to refuse, cancel, hold, or reschedule any shipment if the shipment is not serviceable or cannot be processed safely or legally.

5. Shipping Charges

Shipping charges may be calculated based on:

• Actual weight
• Volumetric weight
• Package dimensions
• Pickup and delivery location
• Courier partner pricing
• Shipment type
• Docket charges
• COD charges, if applicable
• Taxes and other applicable charges

The final payable amount may differ from the estimated amount if the actual weight, volumetric weight, package dimensions, pickup location, delivery location, or courier partner charges differ from the details initially provided by the user.

Campus Express reserves the right to revise the final invoice amount after shipment verification.

6. Payment Terms

Users must complete payment as per the invoice, payment link, QR code, UPI details, or payment instructions shared by Campus Express.

For prepaid shipments, payment must be completed before or within the communicated timeline to avoid delay in shipment processing.

If payment is not completed within the required timeline, Campus Express may:

• Hold the shipment
• Delay shipment processing
• Mark the shipment as Cash on Delivery
• Add applicable COD or handling charges
• Cancel the shipment
• Refuse further services until payment is completed

If a shipment is marked COD due to non-payment, additional charges may be added over the invoice amount as communicated by Campus Express.

Users are advised to verify the payment amount, invoice details, LRN/tracking ID, and payment details before making payment.

7. Payment Confirmation

After making payment, users may be required to share payment confirmation, transaction ID, or payment screenshot with Campus Express.

Shipment status will be updated only after successful verification of payment.

Campus Express will not be responsible for delays caused by:

• Incorrect payment details
• Failed transactions
• Payment made to the wrong account
• Missing payment screenshot
• Delayed bank or UPI confirmation
• Payment mismatch with invoice amount

8. Cash on Delivery

COD services, wherever available, are subject to courier partner rules, serviceability, additional charges, and verification requirements.

Campus Express does not guarantee COD availability for every shipment or every location.

COD remittance timelines may depend on courier partners, banking channels, verification processes, and operational conditions.

Any disputes regarding COD amount, remittance, deduction, failed delivery, return, or courier charges will be handled according to courier partner records and Campus Express internal verification.

9. Packaging Responsibility

The sender is responsible for proper packaging of the shipment.

The package must be packed safely and securely to withstand normal handling, loading, unloading, transit movement, and delivery operations.

Campus Express will not be responsible for damage, leakage, breakage, loss, or deterioration caused due to poor packaging, weak packaging, improper sealing, fragile items, liquid leakage, or unsuitable packaging material.

For fragile, liquid, glass, electronic, valuable, or sensitive items, the sender must use suitable protective packaging and clearly inform Campus Express before shipment booking.

10. Prohibited and Restricted Items

Users must not ship prohibited, illegal, dangerous, restricted, or unsafe items through Campus Express.

Prohibited or restricted items may include, but are not limited to:

• Illegal goods
• Narcotics or drugs
• Weapons, ammunition, or explosives
• Hazardous chemicals
• Flammable items
• Live animals
• Human remains
• Currency, precious metals, or highly valuable items without proper approval
• Perishable goods without proper handling approval
• Alcohol, tobacco, or regulated substances where restricted
• Counterfeit goods
• Stolen goods
• Any item prohibited by law or courier partner policy

Campus Express reserves the right to inspect, hold, reject, cancel, or report any shipment suspected to contain prohibited, unsafe, illegal, or restricted goods.

The sender will be fully responsible for any legal consequences, penalties, claims, damages, losses, or charges arising from prohibited or restricted items.

11. Pickup and Delivery

Pickup and delivery timelines are estimates and not guaranteed unless expressly stated in writing.

Delays may occur due to:

• Incorrect address
• Unreachable customer
• Weather conditions
• Traffic or route issues
• Courier partner delay
• Public holidays
• Strikes or local disruptions
• Government restrictions
• Natural disasters
• Operational issues
• Failed delivery attempts
• Recipient unavailability

Campus Express will make reasonable efforts to coordinate pickup and delivery but does not guarantee exact pickup or delivery time.

12. Tracking

Tracking information may be provided through LRN, docket number, AWB number, tracking ID, WhatsApp chatbot, website, or customer support channels.

Tracking updates depend on courier partner systems and may not always update in real time.

Campus Express will not be liable for temporary tracking delays, incorrect tracking status, system downtime, or courier partner tracking issues.

13. Failed Delivery and Return

A shipment may be returned, held, or marked undelivered due to:

• Incorrect or incomplete address
• Receiver not available
• Receiver refusing delivery
• Phone number not reachable
• Restricted delivery location
• Non-payment or COD refusal
• Courier partner delivery failure
• Prohibited or restricted item detection
• Local delivery restrictions

Return charges, reattempt charges, storage charges, COD charges, handling charges, or other applicable charges may be payable by the sender or user as per Campus Express and courier partner policies.

14. Cancellation

A shipment cancellation request may be accepted only if the shipment has not already been picked up, processed, dispatched, or handed over to the courier partner.

Once a shipment is picked up or processed, cancellation may not be possible.

Campus Express reserves the right to cancel any booking due to:

• Non-payment
• Incorrect details
• Non-serviceable pincode
• Prohibited items
• Courier partner restrictions
• Operational issues
• Suspected fraud or misuse

Refunds, if applicable, will be handled as per the refund terms mentioned below.

15. Refunds

Refunds may be considered only in cases where payment has been received but the service could not be provided due to valid operational reasons.

Refunds may not be provided in cases involving:

• Incorrect details provided by user
• Shipment cancellation after pickup or processing
• Failed pickup due to user unavailability
• Failed delivery due to receiver unavailability
• Prohibited or restricted items
• Courier partner charges already incurred
• Packaging-related damage
• Delay caused by circumstances beyond Campus Express control

Refund timelines may depend on payment method, banking channels, internal verification, and third-party payment gateway processing.

16. Loss, Damage, and Liability

Campus Express will take reasonable efforts to coordinate safe shipment handling through courier and logistics partners.

However, Campus Express will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, business loss, emotional distress, delay-related losses, or opportunity loss.

In case of loss or damage, liability, if any, will be subject to:

• Courier partner investigation
• Proof of shipment value
• Packaging condition
• Declared shipment details
• Applicable courier partner terms
• Campus Express internal verification
• Any insurance or protection plan purchased, if applicable

Campus Express is not responsible for loss or damage caused by poor packaging, incorrect declaration, prohibited items, fragile goods, liquid leakage, natural events, government action, courier partner restrictions, or events beyond reasonable control.

17. Insurance

Shipment insurance or protection, if available, may be offered separately and may be subject to additional charges, eligibility conditions, documentation, and third-party terms.

Unless expressly mentioned in writing, shipments are not automatically insured.

Users are responsible for requesting insurance or protection before booking the shipment.

18. User Responsibilities

Users agree to:

• Provide true and accurate shipment details
• Pack goods properly
• Avoid shipping prohibited or restricted items
• Make payment on time
• Share valid payment confirmation
• Cooperate with Campus Express support team
• Respond to pickup and delivery communication
• Provide required documents, if needed
• Follow courier partner and legal requirements

Users are responsible for all consequences arising from false information, illegal goods, poor packaging, delayed payment, non-cooperation, or misuse of services.

19. Communication Consent

By using Campus Express services, users consent to receiving service-related communication through:

• WhatsApp
• SMS
• Phone calls
• Email
• Chatbot
• Website notifications
• Payment reminders

These communications may include booking confirmation, tracking updates, payment reminders, pickup coordination, delivery support, issue resolution, and service-related alerts.

Users may request to opt out of promotional communication, if any. However, service-related communication may continue as long as it is necessary to complete or support the shipment.

20. Third-Party Services

Campus Express may use third-party courier partners, payment gateways, technology platforms, chatbot tools, and customer support systems.

Campus Express is not responsible for errors, downtime, service interruptions, delays, failed transactions, data issues, or operational problems caused by third-party service providers.

Use of third-party services may also be subject to their respective terms and policies.

21. Misuse of Services

Users must not misuse Campus Express services, website, chatbot, payment links, support channels, or courier network.

Misuse may include:

• Fake bookings
• Fraudulent payments
• Abusive communication
• False shipment declaration
• Shipping prohibited goods
• Tampering with tracking or invoice details
• Attempting unauthorized access to systems
• Harassing support staff or delivery personnel

Campus Express reserves the right to suspend, block, cancel, report, or take legal action against users involved in misuse, fraud, abuse, or illegal activity.

22. Force Majeure

Campus Express will not be responsible for failure or delay in service caused by events beyond reasonable control, including:

• Natural disasters
• Floods, fire, earthquakes, or storms
• War, riots, strikes, or civil unrest
• Government restrictions
• Lockdowns
• Epidemics or pandemics
• Transport disruptions
• Internet or system failures
• Courier partner disruptions
• Any other event beyond reasonable control

23. Modification of Terms

Campus Express may update, revise, or modify these Terms & Conditions from time to time.

The updated Terms will be posted on our website or shared through official communication channels. Continued use of our services after such updates means you accept the revised Terms.

24. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or related to Campus Express services shall be subject to the jurisdiction of the courts located in Bengaluru, Karnataka, India, unless otherwise required by applicable law.

25. Contact Information

For questions, support, complaints, or service-related concerns, please contact:

26. Acceptance of Terms

By booking a shipment, using our website, interacting with our WhatsApp chatbot, making a payment, submitting shipment details, or using any Campus Express service, you confirm that you have read, understood, and agreed to these Terms & Conditions.