Privacy Policy

1. Information We Collect

We may collect the following types of information from customers, senders, receivers, merchants, vendors, and users of our services:

a. Personal Information

This may include:

• Full name
• Mobile number
• Email address
• Pickup address
• Delivery address
• Billing address
• College/hostel/company details, if applicable
• Identification details, only where required for shipment, verification, compliance, or safety purposes

b. Shipment Information

We collect shipment-related information required to process and deliver parcels, including:

• Shipment type
• Package weight and dimensions
• Pickup and destination pincode
• LRN / tracking ID / docket number
• Invoice amount
• Payment status
• Delivery instructions
• Proof of pickup or delivery, where applicable

c. Payment Information

For prepaid shipments, COD shipments, invoice payments, refunds, and payment verification, we may collect:

• Transaction reference number
• Payment screenshot
• UPI/payment confirmation details
• Invoice details
• Amount payable and amount paid

We do not store full bank account details, debit card details, credit card details, UPI PINs, or passwords. Payments may be processed through third-party payment gateways or banking partners.

d. Communication Information

When you contact us through WhatsApp, phone, email, chatbot, website forms, or customer support, we may collect:

• Chat history
• Support queries
• Complaint details
• Call or message logs
• Feedback and service requests

e. Technical and Usage Information

When you access our website or digital services, we may collect limited technical information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Cookies or similar tracking data

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

Campus Express uses the collected information for the following purposes:

• To book, process, and manage shipments
• To verify pickup and delivery details
• To calculate shipping rates and serviceability
• To generate invoices and payment reminders
• To track shipments and provide delivery updates
• To communicate through WhatsApp, SMS, email, phone, or chatbot
• To resolve complaints, disputes, failed deliveries, delays, or service issues
• To confirm payments and update shipment status
• To coordinate with courier partners, delivery executives, payment gateways, and support teams
• To prevent fraud, misuse, fake bookings, and unauthorized activity
• To comply with legal, regulatory, tax, audit, and operational requirements
• To improve our services, chatbot responses, customer experience, and internal processes

3. Sharing of Information

We do not sell or rent your personal information.

However, we may share necessary information with trusted third parties only for service-related purposes, including:

• Courier and logistics partners
• Pickup and delivery executives
• Payment gateway providers
• Technology and chatbot service providers
• Customer support tools
• Invoice, accounting, and operational service providers
• Legal, regulatory, or government authorities, where required by law

Only the information necessary to complete the service will be shared with such third parties.

For example, your name, phone number, pickup address, delivery address, package details, and tracking information may be shared with courier partners to complete pickup, transit, delivery, return, or issue resolution.

4. WhatsApp, Chatbot, and Customer Support Communication

Campus Express may use WhatsApp, chatbot flows, SMS, email, or phone calls to communicate with customers regarding:

• Shipment booking
• Pickup confirmation
• Shipping rate calculation
• Serviceable pincode checks
• Tracking updates
• Payment reminders
• Invoice details
• Delivery issues
• Support requests
• Complaint resolution

By interacting with our WhatsApp number, chatbot, website, or support team, you consent to receiving service-related communication from Campus Express.

You may request to stop non-essential promotional communication, if any, by contacting us.

5. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, analyze traffic, remember preferences, and secure our services.

You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. Data Storage and Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include:

• Limited access to customer data
• Internal access controls
• Secure storage systems
• Payment verification safeguards
• Operational confidentiality practices
• Regular review of data handling processes

However, no method of electronic storage or internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

Campus Express retains your personal and shipment information only for as long as necessary to:

• Complete the shipment service
• Provide tracking and customer support
• Maintain business and accounting records
• Resolve disputes or complaints
• Meet legal, tax, audit, and regulatory requirements
• Prevent fraud or misuse

Once the information is no longer required, we may delete, anonymize, or securely archive it according to our internal policies and applicable law.

8. User Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, where legally permitted
• Withdraw consent for optional data processing
• Raise a grievance regarding the use of your personal information
• Request information about how your data is used or shared

To exercise these rights, please contact us using the details provided in this Privacy Policy.

Please note that certain information may need to be retained for legal, tax, operational, dispute resolution, or fraud-prevention purposes.

9. Children’s Privacy

Our services are not intended for use by children without the involvement or consent of a parent, guardian, institution, or authorized representative.

If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete or restrict such information, unless it is required for legitimate service, legal, or safety purposes.

10. Third-Party Links and Services

Our website, chatbot, messages, or payment communication may contain links to third-party websites, payment gateways, courier partner tracking pages, or external services.

Campus Express is not responsible for the privacy practices, content, or security of third-party platforms. Users are advised to review the privacy policies of those third-party services before sharing information with them.

11. Payment and COD Handling

Campus Express may send invoice details, payment links, QR codes, or payment reminders to customers for prepaid shipment services.

If payment is not completed within the communicated timeline, the shipment may be processed as Cash on Delivery, and additional COD or handling charges may apply as communicated in the invoice, reminder, or service terms.

Payment screenshots or transaction confirmations shared by customers may be used only for payment verification, account reconciliation, and shipment status updates.

12. Serviceability and Pincode Checks

When users check serviceability, shipping rates, or pickup availability, Campus Express may collect pickup pincode, delivery pincode, package weight, and shipment type.

This information is used to provide serviceability status, estimated charges, and shipment support. The final shipment cost may vary depending on actual package weight, dimensions, docket charges, taxes, courier partner rules, and applicable service terms.

13. Legal Compliance

Campus Express may process or disclose personal information where required to comply with applicable laws, regulations, legal processes, government requests, court orders, tax requirements, fraud prevention, or enforcement of our terms and policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, business operations, or data practices.

The updated version will be posted on our website or made available through our official communication channels. Continued use of our services after such updates means you accept the revised Privacy Policy.

15. Contact and Grievance Redressal

For questions, corrections, deletion requests, consent withdrawal, or privacy-related grievances, please contact:

16. Consent

By using Campus Express services, submitting shipment details, communicating with us through WhatsApp, chatbot, phone, email, website, or making payments through our provided channels, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, storage, and sharing of your information as described above.